Would you use a magic wand to learn:

  • How your customers perceive the services you offer.
  • The quality level of customer service your employees
    offer.
  • Which stores / employees are not following your
    guidelines.
  • How your products and promotions are presented.
  • Competitors services and prices.

Or you can work with datafields to resolve the mystery with our mystery shoppers.

Our Mystery Shopping Programs can help your
organisation to:

  • Monitor and measure service performance.
  • Ensure products or services delivery quality.
  • Allow for competitive analyses.
  • Improve customer retention.
  • Ensure positive customer relationships on the
    front line.
  • Identify training needs and sales opportunities.
  • Support promotional programs.
  • Monitor environment and facility conditions.
  • Obtain a feedback from front line operations.
  • Compliment marketing research data.

Our Mystery Shopping Programs can be adapted to suit most organisational needs and requirements. Currently we offer following Mystery Shopping Options:

  • Visit Mystery Shopping.
  • Postal Mystery Shopping.
  • Telephone Mystery Shopping.

Don't stay in the dark, if you want answers, work with
us for your next Mystery Shopping Project.

  • We are constantly working hard to improve the dynamics
    of the mystery shopping.
  • We understand your strategic and business objectives.
  • We always implement best practices and standards.
  • We do it differently.
  • We wrote a mystery shopping manual to help our clients
    after an extensive research and development.
  • We can draw in our experience and expertise in
    direct marketing sector to complement mystery shopping.
  • We have all the infrastructure, experience and expertise
    knowledge under one roof to deliver a comprehensive
    service to our clients.
    • Interested in becoming a shopper?

    Please send your CV via ContactUs page. Please note that all our shoppers required to attend an induction program and our internal workshops.

We have catered our Mystery Shopping programs for various different industry sectors including:

  • Manufactures.
  • Property management and construction firms.
  • Banks.
  • Retailers.
  • Franchise operations.
  • Call Centers.
  • Hotels and restaurant chains.
  • Travel and Tourism sector.
  • Fitness and health centers.

and more... We can define and execute a program to suite your organisational budget, needs and requirements.

 

 

 

Portuguese Version

Services : Marketing Database Management & Data capture ; Direct Mail Production & Polythene Wrapping ; Product Representation & Project Management ; Telemarketing / CRM & Response Handling ; Order Fulfillment & Warehousing Services ; Mystery Shopping

Products : Portuguese Post Code Finder

Tools : Paper Sizes & Folding Types ; Metric Conversion Calculators

Other Links : Home ; About Us ; Contact Us ; Portuguese Version